MANAGEMENT
Back to index
SO YOU THINK YOU'RE IN BUSINESS?
Source: 'Based on a Video Arts Book', by Methuen London Ltd © 1986

You are literate and intelligent person. You're no Einstein, but you can manage costings and budgets quite satisfactorily.

There is, however, one area that you do not seem able to get the grips with: the whole grey and foggy world of accountancy conventions and financial mumbo-jumbo, the world of balance sheets, capital and revenue transactions, working capital and the like. You feel slightly guilty about this, because you know it lies at the heart of every business. You also feel slightly resentful because, deep down,you have a suspicion that it isn't really all that complicated. It's just that no one has ever explained it to out in simple language, without all the accountants jargon. You are quite right. It is indeed basically very simple. But some very sophisticated people come unstuck because they do not really understand how it all works.

So get a little help by understanding the following accounting terminology in use in the business world today. Don't let accountancy jargon prevent you from knowing your business. Learn the basic language and understand it uses.

Remember, there are three (3) documents which depict your business: the Profit and Loss account for the past, the Balance Sheet for the present, and the Cash Flow forecast for the future.


BALANCE SHEET

There is the basis of every business: the two places money can come from – Share Capital, risking your own, and Loan Capital, borrowing someone else's and the two places it can go to: Fixed Assets, things you mean to keep, and Working Capital, things you mean to sell. It's extremely simple, and in fact the reason why Balance Sheet balance. All the money in a business on one side of the sheet, however described, is accounted for exactly on the other side of the sheet.

The Balance Sheet gives you a picture of the business at a single instant of time. But you will also want to be able to answer a group of questions about the past. Where did the money come from in the past? What was it spent on? Did I make a profit or loss – or to put it more accurately, did my money grow or shrink over the last twelve months? These questions are answered by the Profit and Loss account. The Profit and Loss account is, in effect, you history book.

Share Capital

The chief characteristics of share capital are:

•  No interest has to be paid on shares, and the shareholders have no legal entitlement to any return on their investment. Instead, they own what is let (if anything) each year after the payment of all debts, costs and taxes, and can decide whether to put it back into the business (reserves) on divide it up amongst the shareholders in proportion to their shareholdings (dividends).

•  As shareholder has not right to taken his money out of the business. All he can do is sell his shares, and if he cannot find anyone to buy them, that's just too bad.

•  The shares do not have a fixed value. They are worth what people will pay for them.

•  The share capital does not ever have to be returned and if the company is wound up, the shareholders get nothing until every other debt has been paid in full.

Loan Capital

The chief characteristics of share capital are:

•  The interest is a legal charge on the company which has to be paid when it is due, just like the rent. What is more, you have to pay the interest on the total sum lent for the whole period of the loan.

•  There is a date on which the lender is entitled to have his money back and you are legally bound to return ti to him , unless he agrees to extend the terms of the loan

•  The loan is repayable at its original value. If you borrowed $10,000 that is what you repay, irrespective of the rise or fall in the value of the company (or of money)

•  The return of the loan at the end of its term is a legal charge on the company. If the company is wound up, the proceeds go to repay secured loans before gving back to the shareholders any of their original capital.

Calculating Working Capital

If your working capital keeps moving all the time, how do you ever know how much you actually have at any given moment? How do you know how much to enter in the balance sheet under `working capital'? Well, first you shout `stop!' You freeze everything at 5.30pm on Friday and then you simply count up what you've got. On the balance sheet it would lock like:

WORKING CAPITAL

Current Assets

  Raw material 50.00
  Work in progress 140.00
  Finished goods 90.00
  Cash in hand 150.00
  Cash at bank 240.00
  Debtors 150.00
  --------------------------------------------------------
  TOTAL CURRENT ASSETS 820.00
  --------------------------------------------------------

But you can't call all that your working capital – you put an advertisement in Catering Hardware Monthly last month and you haven't paid the bill yet. It cost $30. And you're off on your holidays at the weekend, so you'll be taking $140 of your profits off with you this evening. Those have to be subtracted. So after current assets we put:

Less Current Liabilities

 Creditors 30.00
 Proposed dividend 140.00
 --------------------------------------------------------------
 TOTAL CURRENT LIABILITIES 170.00
 --------------------------------------------------------------

So, Net Working Capital (Current Assets less Current Liabilities) = $650.00

But always remember that the business itself is never static. It's always moving. If you'd shouted `stop' five minutes earlier, it would all look quite different again. A Balance Sheet is a snapshot, freezing at one moment of time a perpetually moving and changing process.

Working Capital is money at work. And money invested in Working Capital may produce nothing of any value. Learn where yours is in detail and make sure it is not lying idle.

PROFIT AND LOSS

A Profit & Loss account is really simple. Every housewife runs her own Profit & Loss account with every week's housekeeping. And that's the trouble….. the Profit & Loss account is hiding an awful lot from you. There are an awful lot of questions it isn't answering. It isn't telling you how your costs relate to your sales, for example. And suppose you've been making tablespoons as well as teaspoons – the Profit & Loss account may be concealing the fact that you're making a loss on all your tablespoon sales and a very big profit on all your teaspoon sales. You can find out, but you will have to ask for separate costing for each product.

Profit is not about the cash, it is what lets the business grow. It is a measure of growth or contraction of a business. Working capital makes the business go round but it can't make it grow bigger – not unless it makes profit first. Well, you may need to increase your fixed assets, buy another machine perhaps to cope with the extra volume. So more money is needed, then there's no doubt about the best place to get extra money: use the extra that come out of the working capital money-go-round last year – in other words the PROFIT. The first thing that happens to profit is that the taxman takes his slice of corporation tax. Then the directors and shareholders decide how much what is left is needed to put back into the business for next year's development and growth. And the remainder, if any, is shared out as dividends.

Why make a profit? Well, if you're not making any profit, if every penny that comes in has to go straight out again to pay bills, you won't be able to survive. For instance, you may want to replace your machine as it's worn out. And you may have aside each year, for five years, one-fifth (20%) of its cost. You bought it for $5,000, you depreciated it by $1,000 a year, and you invested that $1000 ready for replacement. But what's happened? Inflation over five years, and technological advance, have raised the price of the latest model of machine to $8,500. Where are you going to find the extra $3,500, if not out of profit. In other words, expanding the business in any way, and even merely keeping it up-to-date technically, requires profit.

CASH FLOW

Balance Sheet for the present. Profit and Loss account for the past. Cash Flow forecast for the future.

Of course, you can examine cash flow in the past as well. Indeed a Cash Flow statement for the past twelve months will tell you some of the things that the Profit and Loss account conceals. If, for example, you had sold $10,000 worth of new machinery, that would not appear at all in the Profit and Loss account. It does not affect your assets or your liabilities; it merely moves your assets into a different place. A statement of cash flow over the past twelve months, however, will show that cash has been taken out of investments and put into fixed assets.

A simple profit projection doest not show up the crisis points where you many be unable to pay your bills. Only the cash flow forecast doest that, and it gives you the warning signal in time to find bridging finance for the bank or write progress payments into the contract. A cash flow forecast, month by month or week by week, or even day by day is the nearest thing to a crystal ball that you will get from your accountant.

If the cash stops going round then you go out of business – that's the rule of the game. In any game there's a great deal more to success than keeping the rules. But if you don't keep them, you're out. You may be marvelous at inspiring and organising your staff, and at wining their affection and loyalty and trust. Your product may be brilliant. But if you don't keep the financial rules the time will come when there's no cash to pay the staff at the end of the month, and that will have a serious effect on their affection and loyalty and trust.


MANAGEMENT
Back to index
APPROACHES TO ORGANISATION
Source ‘Management of Business', © Oxford University Press 1985 by Vincent Gabriel

The Importance of Organisation

The organisation structure is the basic framework within which the manager and his subordinates operate. The organisation enables similar activities to be grouped and assigned to appropriate specialist workers to achieve the objective of the organisation.

Steps in Forming an Organisation

  1. The objectives of the organisation are established
  2. The activities necessary to achieve these objectives are listed
  3. These objectives are classified and grouped in the best way
  4. Groups are assigned activities and the authority to perform them
  5. The groups are co-ordinated through authority relationships

Principles of Organisation

The following are some of the principles that have universal application and serve as a guide for managerial action.
  • Unity of Objective -- All parts of the organisation must contribute the attainment of the objectives of the company.

  • Span of Control -- The manager must supervise only those subordinates that he can effectively cope with.

  • Delegation -- By giving authority to those actually performing the job, the firm will be able to get work done effectively.

  • Unity of Command -- At best, each subordinate must have only one superior.

  • Clear Lines of Authority -- Lines of authority must move clearly with ultimate authority from a manager to a subordinate.

  • The Principle of Responsibility -- The responsibility of a worker to his manager for delegated authority is absolute, and responsibility should be on par with the amount of authority given.

Structure of Organisation

The structure of organisation can be categorised into few types. The type that to be applied in the organisation is very much dependence on the size, numbers of staff, nature of business and its management style.
  • Functional Departmentation
  • Divisional Departmentation
  • Organisation based on geographical area
  • Organisation based on product
  • Organisation based on customer
  • Organisation based on process
  • Matrix Organisation
* Functional Departmentation

         Advantages:
  1. There are very clear task assignments and trained individuals find the jobs that they are interested in
  2. Staff members within a department can easily communicate and use one another's knowledge, training and experience to solve problems
  3. This type of organisation provides a suitable environment for new managers who must translate their academic knowledge into business action
  4. This form of organisation is easy to explain because the majority of employees understand the role of each unit
         Disadvantages:
  1. In some organisations, the functions may be as important as the area covered by the firm
  2. The staff may develop a narrow outlook and be unable to see the business as a whole
  3. This form of organisation may defeat the purpose of training managers with a wide experience

* Divisional Departmentation
Organisation may be divided into broad division based on one of the following:-
  • Geographical
  • Product & Service
  • Customer
  • Processor Equipment

Organisation based on geographical area

         Advantages:
  1. Knowledge of local business, economic and social factors help decision-making and the creation and maintenance of customer goodwill
  2. Managers get the opportunities to learn all the company functions
         Disadvantages:
  1. The headquarters staff may sense a loss of control. Some organisations attempt co-ordination by centralising at least one activity, but in other organisation, co-ordination is maintained by audit checks and periodic consultation by key staff

Organisation based on product

         Advantanges:
  1. Staff and equipment can specialise
  2. Co-ordination may be increased and customers can be given better service
  3. The manager and his staff can be made responsible for profit and thus control mechanisms are intrinsic to this
         Disadvantages:
  1. It can lead to a duplication of effort as each division attempts to solve similar financial, operating, personnel and sales problems
  2. Since the brand managers are competitors, the attainment of individual aims may become more important that those of the whole organisation

Organisation based on customer

         Advantages:
  1. The organisation is able to devote manpower and other resources to the special needs of customers
         Disadvantages:
  1. There is need for careful co-ordination

Organisation based on process

         Advantages:
  1. Economies of scale are achieved by grouping activities round a process which cannot be sub-divided.
  2. Clear-cut technical considerations determine departments
  3. Similar types of equipment and specialised labour are centralised

* Matrix Organisation

The matrix structure is used for team-based, multi-skill work, for example, the development of a new product. With the matrix structure, staff from functional departments are assigned for the duration of the project. While the project managers define what has to be done, the functional managers determine how to do it. Members of the project team agree to accept the authority of the project manager for the duration of the project.

         Advantages:
  1. The matrix organisation combines the strengths of functional and divisional departmentation. The project group operates within its terms of reference, but it makes use of the expertise of specialists
  2. This organisation provides a blending of technical and market emphasis for the organisation that is trying to bring out innovative products.
         Disadvantages:
  1. This form of organisation is very expensive because of a number of specialists are needed and the product that is brought out may not be a commercial process
  2. The unity of command is lost because each individual has more than one supervisor
  3. Authority and responsibility are bound to overlap causing conflicts. The project leader has to ensure that members communicate so that gaps in efforts and inconsistencies may be eliminated. The group must be driven by a sense of urgency to complete the project.
  4. This matrix form of organisation is difficult to explain to employees because it cuts across conventional ideas, but those involved in the project feel a sense of purpose and can work together effectively.


MANAGEMENT
Back to index
STEPS TO BE A MORE SUCCESSFUL TEAM
Source:`New Straits Times - Appointment' -- dated 3 June 2000 by Rex Houze

Effective management requires that you:-

  • Know what you want your team members to do
  • Make sure they know what you want them to do
  • Train them on how to do it
  • Motivate them to want to do i
Signs of success

At the start of a career, desire can make up for a lack of skills. People with initiative will watch how o do things that work well and will pick up good ideas on their own.

Stress that they can control what happens to them. Emphasise that they are responsible for their own actions and results and that you will support them in direct proportion to their commitment. Also stress self-reliance. They must do what they say they will do, so that people will trust them and support them.

Work habits

The major goal of developing good work habits is to stretch – to accomplish progressively larger goals. Train people to schedule their high payoff, revenue-producing activities in prime time slots and to do other activities in non-prime time.

How to grow people

The goal of effective managers is to ‘grow' people. People tend to concentrate more on their failures that on their successes and on their weaknesses more than their strengths. This includes self-doubt. When this occurs, don't commiserate with them; help them look for solutions. Worrying about negative issues energy in a non-productive way.

People suffering from this negative syndrome may begin to procrastinate and become defensive and afraid that whatever they do will fail. They literally don't know what to do next and relive their past failures over and over. Help them pick themselves up and go on to future success.

Look for positive things to praise people for and remind them of the good days they've had. Point out progress no matter how slight it may be. Affirm their efforts to keep them from getting discouraged. “Inspect what you expect” to make sure the people you manage know what's expected of hem in activity, performance and attitude.

Being a good role model is one of the best ways you can help someone snap out of the doldrums. Remember, the speed of the leader is generally the speed of the team.

How to motivate people

If your staffs understand what you want them to do, know how to do it and has the competence to do it, there only one reason why they aren't doing it: They don't want to do.

The first step in overcoming this is to know your people. Keep a journal on what you learn about each of them – goals, strengths, weaknesses, progress, setbacks anon daily activities.

Regularly meet with your people one-on-one to discuss obstacles, how their week ahead is shaping up and how their short-range goals are coming along. When you know what your people want and why they want it, you will enhance your ability to build a high performance team.

..Rex Houze is president of Leadership Management Inc, and co-author of Bridging the Leadership Gap..


MANAGEMENT
Back to index
TIPS FOR CHOOSING A BUSINESS LOCATION
Source: ‘Business for Sale Magazine’ -- Issue No. 8 May/Jun 09, p.8-9

The ideal location of your business depends on the kind of business you’re running. Before you begin scouting a location, consider some factors that can help you select the right location for your business.

1. Determine Your Business Activity

Do your customers come to you, or you go to your customers? Do you have employees? Do you manufacture products for distribution? Answer to these questions can quickly narrow down your location choices.

If your type of business depends heavily on pedestrian or drive-by traffic, such as a florist, gift shop, or clothing boutique, you’ll want to seek out popular retail locations, such as a downtown area or a mall, where there are few restrictions on signage that can help attract passing customers.

If customers typically seek out your type of business, such as a child care service, beauty salon, or fitness centre, you’ll want to seek out a space that easily accessible from population centres, major roads and public transportation.

If your customers do not typically come to you, other location factors may be more important than physical proximity to your customers. For example, if you conduct much of your business online, establishing a home-based business might be more desirable and economical than leasing commercial office space. If you are manufacture products for distribution, an ideal location might be an industrial park near major transportation ports.

2. Ease of Access

If your business is a customer destination, consider how people get around in the area where your business will be located. For example, if you are scouting out a location in a suburban area, most people may get around by car. You’ll need to make sure you close to major streets, and have plenty of parking. If you are scouting a location in an urban area, consider areas around public transportation hubs or areas of the city where there is a lot of foot traffic.

If your business does not have customers driving to your location, then traffic and accessibility are an issue only for your employees. But parking, foot traffic, automobile traffic, and sidewalk accessibility are all important things to consider.

3. Proximity to Your Competitors

While it may seem counter-intuitive, operating a business close to your competitors is often very beneficial. This is especially true if you have a retail business that relies heavily on foot traffic.

Shopping malls are a good example of why proximity to your competitors is an important factor. Most major pedestrian malls are congested with clothing shops and cost of retail space is often very high.

The reason for this is that the number of potential customers increases exponentially on a per-store basis around a concentration of similar business. For example, while one store might attract 50 customers, two stories might attract 200 customers, and three stories might attract 1, 000 customers.

4.Consider your operational requirements

One of the things to consider when searching for a location is the type of facility you need: office space, retail space, industrial space or restaurant space, for instance. Keep in mind any special requirements you have. Do you need kitchen facilities, meeting rooms, special communications wiring or high energy consumption capabilities?

5.Stay Close to Big Brands

Choose a location where you can have big brands as your neighbours. These brands are successful because they are made a wise choice in choosing their location, so you can learn a lot from them.

They may have paid expensive location selection consultants to find a business location, but you’ll get the benefits of that effort for free.

6. Balance cost with other factors

Obviously, the cost of location is important to consider, but be sure to look at the big picture as well. For example, no matter how attractive the price of a site might be, if your customers can’t get there easily, or if the infrastructure can’t support the necessary wiring for your Internet Company, your business probably won’t last very long. Spending more on a good location will probably pay off in the long run with lots of business. A big mistake that sometimes happens when starting a business is that sometimes or small business owners base their location decision solely on the current size and costs.

7. Zoning and Signage

Before setting up shop, check with you local zoning authority to make sure you will not break any city ordinance or zoning policy in your preferred location. Also, consider you signage requirements, and compare them to signage regulations set by your local government. Many communities set restrictions on the size and appearance of signs.

8. Home Based Business

Convince and low star-up costs are just few of the reasons that make a home office an attractive business location. However, running a home based business isn’t for everyone. Because most residential areas are not zoned for commercial businesses, your local government may have tight restrictions on the types of businesses permitted to operate out of a home.

What if your business expands, but the location you chose has no room for growth? The most likely result will be you would have to relocate into another location which will cost more money and the customers you have already had gained.

In conclusion, when deciding to buy a location for your business, think of it as like buying your second home. By getting the location right, you’ll enjoy life more…and you’ll make more money in the process.



MANAGEMENT
Back to index
SUCCESSION PLANNING FOR SMES
Source: 'SME & Entrepreneurship Malaysia Magazine' -- August 2009 Malaysian edition, p.69 by Bob Normand

“Failing to Plan is Planning to Fail” 

For many people succession planning consists of placing personal property in joint tenancy, executing a will, and buying some life insurance. These measures taken by themselves may not be very effective for the owner of a closely held business 

Many business owners are so focused on the daily operational concerns of running a business they do not taken the time to plan for the transition of their business assets. Consequently, succession planning is not done, is put off until retirement is imminent, or is rushed into in a crisis.

Waiting too long can be a serious problem for the company and/or intended heirs. Options could be reduced or no longer available because of bad timing. Failing to provide for an orderly transaction is one of the top reasons for bankruptcy in small businesses that ere, before an unplanned ownership change forced the issue, operationally successful.

There is no specific time in the history of a closely held company when succession planning should begin, but the earlier the question is faced, the better the result. In a family operation, the Succession Plan can provide a firm foundation for orderly transaction, provide confidence in management and relieve owners of a potential burden.

The worse strategy for succession planning is doing nothing at all. This is the best way to create havoc and often has been the demise of an otherwise healthy company. In the event of the death of the owner(s) without a funded and protected succession plan, chaos ensues, the government is often the heir of reality and family life is bitterly interrupted. Insurance helps but is certainly not the whole answer; planning for managerial succession is still a great question that must be addressed and answered.

THE STAGES OF COMPANY GROWTH

  1. Initial start-up period(also called “Survival”)
  2. Building Value Period
  3. Developing a Self-Sustaining Organization
  4. Providing for an Orderly Transaction To New Owners
Certainly a Succession Plan needs to be in place by stage 4 and would be logical to have by Stage 3 (otherwise it can’t be “self-sustaining”) but is definitely preferable to be in place during Stage 2.

Key Succession Planning Questions:
The major question that must be faced in a succession plan include (and here we assume, like most small and emerging businesses that we have a situation of family involved:
  • What are the retirement goals of the current owners (timing and required financial compensation)?
  • Which option makes sense: sell to family, sell to an outsider or liquidate?
  • What is a fair market value of the enterprise?
  • What do I do about heirs that do not or will not participate in the business?
  • Does it make sense to designate heirs a number of years ahead of the transfer?
  • If family members are buyers of preference, to what degree do they get a “break” on buying the company?
  • Have family members received appropriate and adequate training in management to take over either as manager or owners? 
  • Have can a sale be structured for minimum tax consequences?
  • How do I protect the Successions Plan in the event of the untimely death of a key owner or preferential heir?
ENGAGING YOUR PROFESSIONAL RESOURCES

What is apparent from this list is that succession planning is not a casual exercise that is engaged in one year before retirement. It requires the formation of a business “team” consisting of current owner(s), key family (particular the likely heirs, if any), your tax accountant and your corporate attorney, among others. If you have a Board of Directors or Board of Advisors they should read o your succession plan so. They can provide valuables independent experience on key question that you may have in this area.

Back to top